'Jaguar' case study
Jaguar drivers across the world now experience the same excellent levels of aftermarket service and support, regardless of location.
Aftermarket Supply Chain
Customer loyalty often hinges on the quality of aftermarket operations. Getting them right is crucial in challenging economic conditions and is a source of competitive advantage as markets improve.
- Fingertip control for the supply chain - We provide a comprehensive aftermarket parts service, which includes sourcing, storing, processing and despatching parts from our global warehouses worldwide. Our aim is to ensure we have the right part in the right place at the right time, 24 hours a day, 7 days a week. This solution managed for Jaguar over the last 20 years can be provided to any customer.
- Using the Unipart Way for Jaguar - We monitor, analyse and manage the Jaguar supply chain, from inventory forecasting, through vendor and packer performance, to global warehouse operations and out to the aftermarket network. The result is a transparent process and end-to-end supply chain visibility, which enables us to have ‘fingertip’ control of each step of the supply chain. This means we can quickly identify and respond to issues before they reach the end customer.
A recent report entitled "The Aftermarket in the Automotive Industry*" documents how to optimise aftermarket performance in established and emerging markets.
The report stresses the importance of controlling a complex supply chain to deliver optimum service levels to customers. In turn, this brings not just revenue and margin, but also customer satisfaction and retention in a competitive marketplace.
*(Published 2010 by Capgemini Consulting and the University of St.Gallen)
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