'Vodafone' case study
In a 10-year partnership with Unipart, Vodafone has benefited from improved customer service, multi-million pound savings and end-to-end process improvement.
In House Maintenance and Engineering Solutions
The technology supply chain is renowned for its highly skilled support teams. They have learned how to position resources to meet the rapid shifts in their marketplace caused by fast product cycles and changing consumer behaviour. It’s a challenging sector, where companies can sharpen their competitive edge by paying attention to:
- Engineer coverage – positioning people and inventories optimally and ensuring transport networks are responsive enough to deliver against SLAs
- Efficiency – the key here is to keep engineering resources productive in order to improve customer recovery and ensure services remain flexible
- Planning - ensuring the right people, with the right skills, are in the right places
- Inventory management - the ability to plan inventory positioning and replenish by job is critical. Leading companies have a high rate of first-time visit/fix results and monitor inventory turns as an integrated part of their solution.
- Visibility and control - full traceability of the repair from diagnostics to completion is crucial for effective operational management, creating a knowledge data base for continuous improvement and accurate cost evaluation.
- Whole Life Planning - Sustainability is at the top of the agenda for technology products. Unipart Technology Logistics can help to reduce environmental impact and generate new revenue streams.
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