Globalisation
A supply chain that reaches right round the world is fast becoming the norm and companies looking to optimise aftermarket performance need to consider the following:
- Ensure the supply chain solution is developed to deliver specific customer needs from the outset.
- Ensure that each element of the supply chain is optimised – (waste-free with the lowest possible lead time and inventory).
- Provide systems in local language, so that in-market personnel can manage the business effectively and efficiently throughout the network.
- Offer a ‘showcase’ facility (incorporating offices and training rooms) to support new business growth.
- Create a ‘right first time’ service model, managing and limiting risk during implementation.
- Add the ability to serve other markets from a single distribution centre, thus creating multi-market hub capabilities.
- Rapid Recovery processes – accelerated recovery, using every option possible to get vehicles back on the road.
- Deliver a superb New Model experience, with excellent parts and accessory support, which complements the worldwide launch of a vehicle, supporting Brand values and delivering a world class customer experience.
A flawless execution of a global aftermarket supply chain requires a systematic and disciplined approach. In order to provide our clients with a world class aftermarket parts distribution service, Unipart Logistics deploys a number of core and specialist tools from The Unipart Way, which are used to measure and control processes in a highly visual way, for example at the Jaguar ‘Global Control Centre’.
The ‘Global Control Centre’ (GCC) is where we monitor and manage the end to end value stream - from inventory forecasting, through vendor and packer performance, to global warehouse operations and out to the actual dealer network. This unique facility brings together people, processes and systems to continuously improve each step of the supply chain and ensure they work in harmony.
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