'Vodafone' case study
In a 10-year partnership with Unipart, Vodafone has benefited from improved customer service, multi-million pound savings and end-to-end process improvement.
Our Values
The Unipart Group philosophy is “To understand the real and perceived needs of our customers better than anyone else and to serve them better than anyone else.” We are committed to providing an outstanding quality of service which exceeds our customers’ expectations.
Using the 18 guiding principles of 'The Unipart Way', we take a systematic approach to improve “faster than the next best alternative”. We understand the business that our customers are in and we always focus on their customers’ experience. Our aim is to be the best at what we do.
- ‘A Passion for Excellence' - We believe that 'no problem is a problem'. At the heart of our thinking, this means that we keep looking for opportunities to improve performance for our clients. When we find them, we don’t stop - but go on to search for yet more improvements.
- 'The power of partnerships' - We are committed to building long-term partnerships with all of our clients and we understand that our role is to exceed what they need. We create 'unexpected value' for our customers and we are confident that The Unipart Way leads to world-class partnerships.
'Performance through engagement'
We believe in improving performance, driving value and eliminating waste through engaging our people. We show respect and dignity to employees at all times and we expect our people to deliver fantastic service. Our people know about going the extra mile for customers – and do so frequently.
Corporate and Social Responsibility
We acknowledge our responsibility for the environmental impact of our business decisions and actions. The way we work reflects this. Unipart Logistics operating sites have achieved the ISO 14001 environmental management standard. The Unipart Group holds Platinum status in the BITC (Business in the Community) CR Environment Index, the UK’s leading benchmark for responsible businesses.
Contact
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