Reverse Logistics
From operational and marketing to legislative pressures, reverse logistics is a rising trend. Yet this is often a neglected, misunderstood or poorly handled cousin of outbound logistics. It can be a significant distraction from what is seen as regular activity.
Product returns of faulty goods, repairs and replacements, end of life cycle WEEE returns, or moving stock back up the supply chain for supplier return or redistribution each have their own characteristics. Costs may be hidden, or where they are known can be frighteningly high. But this has to be weighed up against the cost of not doing it right, which can be high in legal or customer service terms.
From rework and return of engineering components to added value processing of mobile phone handsets, Unipart Logistics is leading the field with reverse logistics expertise and operations. Minimising cost while increasing the customer satisfaction experience through day to day management of speed and accuracy.